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CaixaBank is a financial group with a socially responsible universal banking model with a long-term vision based on quality, proximity and specialisation that offers a value proposition of products and services adapted for each segment, taking innovation as a strategic challenge and a distinguishing feature of its culture. Moreover, its leading positioning in retail banking in Spain and Portugal affords it a key role in contributing to sustainable economic growth.

With Jordi Gual as chairman and Gonzalo Gortázar as CEO, the group has a network of 4,916 offices and 15.6 million customers, 6.3 million of which perform their operations electronically.

The group committed to Big Data technologies in its previous strategic plan and continues to do so in the new 2019-2021 plan, where it is engaged in ambitiously accelerating the digital transformation to give our customers a greater focus and adapt to their new behaviors. The aim is to provide the best experience through any channel, aware of the current majority preference for omnichannel systems.

Since its implementation of Big Data infrastructure, CaixaBank has already developed over 100 projects with this technology. CaixaBank is considered a leading financial institution in innovation worldwide and this leadership is backed by the many awards that it receives each year from different organisations:

  • Best Bank in Spain 2019 (Euromoney)
  • Best Bank Transformation in Western Europe 2019 (Euromoney)
  • Bank of the Year in Spain 2018 (The Banker)
  • Best Bank in Spain in 2019 (Global Finance)
  • Best Bank in Western Europe 2019 (Global Finance)
  • Best Private Banking Institution in the World 2018 (Global Finance)
  • Best Digital Bank of Western Europe 2018 (Euromoney)
  • Best Private Digital Bank in Western Europe 2018 (Global Finance)
  • Best Private Digital Bank in Spain 2018 (Global Finance)
  • Most Innovative Private Digital Bank in Western Europe 2018 (Global Finance)
  • Most Innovative Bank in Western Europe 2019 (The Innovators – Global Finance)
  • Best Private Banking Institution in the World in Digital Customer Communication 2019
  • Best Private Banking Institution in Europe for Its Use of Technology 2018 (Wealth Tech Awards, PWM)

Tech Projects Awards (The Banker):

  • ATMs with biometric technology: Best Technological Project 2019 in the “Service Delivery Channels” category
  • CaixaBank Now: Best Technological Project 2018 in the “Mobile” category
  • Chatbot of imaginBank: Best Technological Project 2017 in the “Artificial Intelligence” category
  • CaixaBank Now: Best Mobile Banking Application in Western Europe 2018 (Global Finance)

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